Privacy Policy Terms & Conditions

Last updated: 03/02/2025

1. Introduction

At Aligned Counselling and The Woman Who Rises, owned and operated by Katie Lucantonio ("we," "us," or "our"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with:

The Australian Privacy Act 1988
The General Data Protection Regulation (GDPR)

By accessing our website, purchasing our products, engaging in our programs, or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy and our Terms & Conditions.

2. What Information We Collect

We may collect the following types of personal information:

Personal Details: Your name, email address, phone number, and billing address.
Health Information: If applicable, details related to your mental, emotional, and personal well-being shared in a coaching or therapeutic setting.
Payment Information: Securely collected via third-party payment processors (e.g., Stripe, PayPal).
Technical Data: IP address, cookies, and browser type when using our website.

You have the right to remain anonymous or use a pseudonym when engaging with us unless it is impractical or unlawful to do so.

3. How We Use Your Information

Your personal information is used for:

Delivering our services, including coaching, therapy, courses, and online programs.
Processing transactions and sending purchase confirmations.
Communicating updates, appointment reminders, and promotional offers.
Ensuring compliance with legal and ethical responsibilities.
Protecting your safety and well-being if necessary (see Section 6 on Confidentiality).

We do not sell or rent your personal information to third parties.

4. Your Rights Under GDPR & Australian Privacy Law

You have the right to:

Access & Correct: Request access to and corrections of your personal data.
Deletion: Request deletion of your data unless legally required otherwise.
Data Portability: Receive a copy of your data in a structured format.
Withdraw Consent: If processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us here.

5. Confidentiality & When We Must Share Your Information

We maintain strict confidentiality and will not disclose your information without consent, except in the following situations where we are legally or ethically required to share it:

Risk of Harm to Self or Others: If we believe you are at immediate risk of harming yourself or someone else, we must take action to protect your safety.
Child Protection & Safety: If we have concerns that you are experiencing harm, abuse, or neglect, we may need to notify child protection services or relevant authorities.
Legal Requirements: We may disclose information if required by law, such as a court order or subpoena.
Medical Emergencies: If you experience a medical emergency during a session, we may share necessary details with healthcare professionals.

Outside of these exceptions, your personal information remains strictly confidential.

6. Data Security & Storage

We use industry-standard security measures to protect your personal data, including:

Secure databases with encryption.
Limited access to personal data (authorized personnel only).
Compliance with GDPR and Australian data protection laws.

Your data is stored securely in Australia and may be processed internationally with appropriate safeguards in place.

7. Third-Party Services & Cookies

We may use third-party providers (e.g., Stripe, PayPal, Google Analytics) that have their own privacy policies.
Our website may use cookies to enhance your browsing experience. You can disable cookies via browser settings.

8. Terms & Conditions

8.1 Disclaimer

The services, courses, online materials, and programs provided by Katie Lucantonio, Aligned Counselling, and The Woman Who Rises are for educational, coaching, and self-development purposes only and do not constitute medical, legal, or psychological advice. If you require medical or psychological treatment, please seek professional assistance.

By participating in any of our services, you acknowledge and accept that:

You are responsible for your own mental, emotional, and physical well-being.
Our services are not a replacement for professional therapy, medical treatment, or crisis intervention. Although Katie Lucantonio is a registered counsellor level 2, and mental health professional she is not a psychologist or psychiatrist and cannot diagnose or advise outside of her own liability.
Any decisions or actions taken based on our programs or coaching are your own responsibility.

8.2 No Guarantees or Warranties

We strive to provide high-quality content, but we make no guarantees regarding specific outcomes or results from using our services, courses, or online materials.

You acknowledge that:

Personal growth and healing are highly individualized, and success depends on various factors outside our control.
We do not guarantee financial, emotional, or relational transformation as a direct result of participating in our programs.

8.3 Refund & Cancellation Policy

Digital Products (meditations, courses, activations): Non-refundable once purchased.
Coaching & Therapy Sessions: Require 12 hours' notice for rescheduling; otherwise, fees may apply.
Exceptional Circumstances: Refunds may be considered at our discretion.

8.4 Intellectual Property & Copyright

All content, materials, and resources, including but not limited to:

Online courses, meditations, activations, videos, and written materials
Branding, trademarks, and proprietary methods are the exclusive intellectual property of Katie Lucantonio, Aligned Counselling, and The Woman Who Rises.

You agree that:

You will not share, distribute, replicate, or resell any course content or proprietary information without written permission.
Any unauthorized use or reproduction of our materials is subject to legal action.

8.5 Liability Waiver

By engaging in our services, you acknowledge and agree that:

You assume full responsibility for your actions, decisions, and well-being.
We are not liable for any direct, indirect, incidental, or consequential damages arising from participation in our services.
If you experience distress, you will seek appropriate professional support.

9. Contact Us

If you have any questions about this Privacy Policy, Terms & Conditions, or your personal data, please contact us at:

Email: See the contact form here

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms & Conditions.